The deities heard 1 of my 2 prayers!
No, I must not be too happy. I must not slacken. I must not start counting the chicken before they're hatched.
I must work hard. I must step up. I must stay cool. Because the best is yet to be. Hopefully, just hopefully, when I look in retrospect during the year-end, I could move on with no fear.
Ok, and if I could be a little greedy, I hope the good hands of destiny turn up my luck so sincerely asked for in my 2nd prayer ;p
Sunday, May 22, 2005
Monday, May 16, 2005
Mind Your Ps' and Queues
How would you react in the following situations?
1) You've been waiting for a cab at the side of a road; you're in a hurry. Someone who came later cut your path, jumped the queue and started flagging. Would you go up to this person and say you are first?
2) There was a long queue at a foodstall. You've been queueing for quite a while and were nearing your turn. Someone came along and asked you to help buy. There's still along queue behind you. Would you agree to help?
3) You were first in the queue at the bus interchange, waiting for a particular bus. An old woman came along and asked to queue before you. Would you allow?
1) You've been waiting for a cab at the side of a road; you're in a hurry. Someone who came later cut your path, jumped the queue and started flagging. Would you go up to this person and say you are first?
2) There was a long queue at a foodstall. You've been queueing for quite a while and were nearing your turn. Someone came along and asked you to help buy. There's still along queue behind you. Would you agree to help?
3) You were first in the queue at the bus interchange, waiting for a particular bus. An old woman came along and asked to queue before you. Would you allow?
Saturday, May 07, 2005
Bonjour Monsieur Shlomi
"Take the money Sholmi. I put aside 10 shelby for each meal you make, 15 shelby for each bath..." Grandpapa's last line bought the tears. Uncontrolled, because it pricked. Popo told me to keep all her money, and her favourite gem. It was her way of appreciating the very insignificant things I could have done better. And with what she has left me, I know I'll be fine. That I'll be good.
Monday, May 02, 2005
Runway's Hiring
If you're based in Singapore, passionate about a creative / communication career then read on.
Employment is expected to start only in July / August 2005.
-----------------
We are looking for a prospect who aspires a career in the creative field.
The selected Design Associate does about almost everything - conceptualising, designing, account servicing and traffic managing. Write in only if you are ready to take on the responsibilities.
Candidates with diploma in visual communication / mass communication / other relevant qualifications, design softwares competency and a relatively good command of English language are preferred. Knowledge in multimedia design is a plus. 1 to 2 years relevant experience will be good but fresh grads are also welcomed.
To apply, email your resume to flight@runwaycreative.com. Include 2 of your best works + state your current and expected salaries. Closing date: 15 June 2005.
Runway Creative is a marketing communication consultancy specialising in branding, print, web and event marketing. Check us out at www.runwaycreative.com.
Employment is expected to start only in July / August 2005.
-----------------
We are looking for a prospect who aspires a career in the creative field.
The selected Design Associate does about almost everything - conceptualising, designing, account servicing and traffic managing. Write in only if you are ready to take on the responsibilities.
Candidates with diploma in visual communication / mass communication / other relevant qualifications, design softwares competency and a relatively good command of English language are preferred. Knowledge in multimedia design is a plus. 1 to 2 years relevant experience will be good but fresh grads are also welcomed.
To apply, email your resume to flight@runwaycreative.com. Include 2 of your best works + state your current and expected salaries. Closing date: 15 June 2005.
Runway Creative is a marketing communication consultancy specialising in branding, print, web and event marketing. Check us out at www.runwaycreative.com.
Friday, April 29, 2005
Unique Selling Proposition
I don't exactly enjoy doing sales. But I must admit I'm relatively good at it. Not because I'm glib, not because I'm smart. Most of the times, it all boils down to telling as it is. And that's almost the only technique I apply in doing persuasive sales, provided that the product merit is a given.
Let's try a scenario. Suppose you are selling a health supplement. A customer asks (and Singaporeans are very fond of this question), "Is this product good?" / "Does this product really work?" How would you answer it? Having worked with salespeople of different styles, some typical answers will be:
"Of cos it's very good! This is a product by XXX, a very good brand," says the hard-sell guy. Of course, a trusted brand sells by itself but a statement like that may sound pompous, and if delivered with a condescending tone, off-putting.
Then there is the lame, I'm-just-earning-a-miserable-salary type of salesperson. He or she might respond to the question saying, "Er...I'm not too sure...my boss says it works lar..." Consumers' confidence goes rock-bottom. In its worst repercussion, the brand image of the company is damaged.
So what will I say? This is my typical answer:
"I would say it's good and it works because I sell it. But honestly, products work to different degree for different people. You'll have to experience and assess the improvement it brings to you."
From experience, such a statement usually works. It does not over-promise. Though it does not directly persuade, it is interesting to note the subliminal effect it has on the consumers. It sounds believable and honest, and most of the time they'll buy. What you say is not all that matters. Like what we've learnt from sales gurus and communication experts, a lot of other factors interplay -
• attitude - attitude of the salesperson ranks high for me when it comes to assessing my purchase experience as a consumer. Sincerity, patience and honesty are all important attributes of a good salesperson. Not one who exaggerates the best and create a hell lots of ballyhoo.
• belief - the salesperson has to first believe in his / her product before a good sales pitch can come through. If at the end of the day you doubt what you are selling, might as well don't sell. The product may just not be worth you working for it.
• knowledge - know your products. If it's a computer, know what its processor can deliver, what it's best for and who it works well for. And when the question from a customer gets truly tough, don't put up a false front saying you know when you don't. Admit you're not sure but you'll help find out.
And for companies recruiting a salesperson, don't expect the guy to sell miraculously when you don't have something good to offer in the first place. Also, remember what happens at the frontline affects the bottomline and ultimately, the brand value as perceived by the customers.
-------------------------------
Have more tips on marketing? Leave me comments!
Let's try a scenario. Suppose you are selling a health supplement. A customer asks (and Singaporeans are very fond of this question), "Is this product good?" / "Does this product really work?" How would you answer it? Having worked with salespeople of different styles, some typical answers will be:
"Of cos it's very good! This is a product by XXX, a very good brand," says the hard-sell guy. Of course, a trusted brand sells by itself but a statement like that may sound pompous, and if delivered with a condescending tone, off-putting.
Then there is the lame, I'm-just-earning-a-miserable-salary type of salesperson. He or she might respond to the question saying, "Er...I'm not too sure...my boss says it works lar..." Consumers' confidence goes rock-bottom. In its worst repercussion, the brand image of the company is damaged.
So what will I say? This is my typical answer:
"I would say it's good and it works because I sell it. But honestly, products work to different degree for different people. You'll have to experience and assess the improvement it brings to you."
From experience, such a statement usually works. It does not over-promise. Though it does not directly persuade, it is interesting to note the subliminal effect it has on the consumers. It sounds believable and honest, and most of the time they'll buy. What you say is not all that matters. Like what we've learnt from sales gurus and communication experts, a lot of other factors interplay -
• attitude - attitude of the salesperson ranks high for me when it comes to assessing my purchase experience as a consumer. Sincerity, patience and honesty are all important attributes of a good salesperson. Not one who exaggerates the best and create a hell lots of ballyhoo.
• belief - the salesperson has to first believe in his / her product before a good sales pitch can come through. If at the end of the day you doubt what you are selling, might as well don't sell. The product may just not be worth you working for it.
• knowledge - know your products. If it's a computer, know what its processor can deliver, what it's best for and who it works well for. And when the question from a customer gets truly tough, don't put up a false front saying you know when you don't. Admit you're not sure but you'll help find out.
And for companies recruiting a salesperson, don't expect the guy to sell miraculously when you don't have something good to offer in the first place. Also, remember what happens at the frontline affects the bottomline and ultimately, the brand value as perceived by the customers.
-------------------------------
Have more tips on marketing? Leave me comments!
Friday, March 25, 2005
My Grandma is One of a Kind
For my grandma. It seemed almost pretentious that I could write about her after her demise since we didn't really talk when she was around. But I saw more pretence amongst some people, which is probably best left unaddressed now.
-----------------------
My grandma was a dreamer. She believed she hold the key to Singapore Pools’ Toto winning formula. She was Sesame Street’s greatest fan and would watch it religiously for ‘inspiration’ to formulate her next bet. She never did strike a huge fortune, with the biggest winning only in the hundreds. But she shared all her prize money – bought us food, candies (when we were much younger) and once, even sponsored a trip for the family to visit our relatives in Indonesia.
My grandma was much naive. A patient at the hospital where my late uncle was receiving treatment had requested her to send a letter to the Philippines. Helpfully, she brought the letter home, asking me to complete the favour. She inspected the stamps I had glued on the envelope and told me the letter would not reach. She had noticed that I did not use Filipina stamps to send the letter from Singapore to the Philippines.
My grandma was quite a food-lover. She used to cook for the family and was the critic of mum’s cooking. She recalled recipes off her head and had a good appetite. The last time she could be fed through the mouth, she asked for green bean soup. But I knew she would rather have rojak, cha kway tiao or roti prata.
My grandma was a beauty. When sorting her things out, I found passport photos that chronicled her age. I noticed how emaciated she had looked in the most recent photo; I realised how much I had neglected her. She loved to look good and would draw her brows every morning. She would sometimes sigh at her wrinkled face. I think I chose the right photo in her memorial.
My grandma was a survivor. Most aches and pains were endured in silence. She escaped from a full stroke that could land her bed-ridden. The partial stroke left her still mobile, though less nimble.
Then, my grandma fell very sick. The onset was sudden and the cause unknown. She fought the bacteria hard and overcame it. A second attack seized her; she won again. However she did not score a hat-trick when hit the third time.
We had never been really close. My care for her had always been obliged in duty and respect. We seldom talked but she had always stood by when the family needed her. She loved her children and grandchildren. The proofs of her love, I leave it to every one of us to realise and remember.
And if she lived again, I wish we could know each other better.
-----------------------
My grandma was a dreamer. She believed she hold the key to Singapore Pools’ Toto winning formula. She was Sesame Street’s greatest fan and would watch it religiously for ‘inspiration’ to formulate her next bet. She never did strike a huge fortune, with the biggest winning only in the hundreds. But she shared all her prize money – bought us food, candies (when we were much younger) and once, even sponsored a trip for the family to visit our relatives in Indonesia.
My grandma was much naive. A patient at the hospital where my late uncle was receiving treatment had requested her to send a letter to the Philippines. Helpfully, she brought the letter home, asking me to complete the favour. She inspected the stamps I had glued on the envelope and told me the letter would not reach. She had noticed that I did not use Filipina stamps to send the letter from Singapore to the Philippines.
My grandma was quite a food-lover. She used to cook for the family and was the critic of mum’s cooking. She recalled recipes off her head and had a good appetite. The last time she could be fed through the mouth, she asked for green bean soup. But I knew she would rather have rojak, cha kway tiao or roti prata.
My grandma was a beauty. When sorting her things out, I found passport photos that chronicled her age. I noticed how emaciated she had looked in the most recent photo; I realised how much I had neglected her. She loved to look good and would draw her brows every morning. She would sometimes sigh at her wrinkled face. I think I chose the right photo in her memorial.
My grandma was a survivor. Most aches and pains were endured in silence. She escaped from a full stroke that could land her bed-ridden. The partial stroke left her still mobile, though less nimble.
Then, my grandma fell very sick. The onset was sudden and the cause unknown. She fought the bacteria hard and overcame it. A second attack seized her; she won again. However she did not score a hat-trick when hit the third time.
We had never been really close. My care for her had always been obliged in duty and respect. We seldom talked but she had always stood by when the family needed her. She loved her children and grandchildren. The proofs of her love, I leave it to every one of us to realise and remember.
And if she lived again, I wish we could know each other better.
Woes of a Single Woman
I'm 26, going on 27 with immense potential to qualify as a spinster, looking at my pathetic lack of suitors at this point in time. But this is not too bad at all - it can't be that bad being swinging single as long as you live life to the fullest.
Things only seem really ominous when the realisation of what being the eldest means set in. Please don't read this as the complainy old-maid-to-be's unfounded worries. It's a true reflection of what I face and fear but have come to accept as life's true test of my tenacity and fortitude.
I was born to a small but complete family with mom and dad, and a younger brother whose inability to put on weight makes me really jealous! With the kind hands of destiny, my parents are blessed with ignorance. My dad has no concept whatsoever on what being responsible to a family means. But thank goodness, his looks (or lack-of) does not breed problems of extramarital affairs with sly mistresses breaking families up as seen on tv. His problem lies with him being a major sponsor of the fodder they feed the horses at the turf club. He made no plans or savings for his retirement, leaves me with the responsibility of worrying about the bills and throws me with nonsensical demands that I'm better off ignoring them.
My mom has slightly better savings concept but squandered a large part of the money we gave her (behind my back) on X sets of stainless steel pots we don't need. She also made the mark and won the uncontested title of the "Notorious Tigeress" having quarelled with all relatives that she could possibly disagree with.
All that said, I truly do care about my family. I appreciate my mom for cooking the dinners and my dad for recycling used stamps so that I save heaps on postage at work. Picture perfect? Far from it. And this I learnt 2 years back when my grandma got very sick.
Since my mom is a housewife and my uncles and aunties not in Singapore, it became default that I undertake the duty of footing my grandma's hospitalisation bills and give her support in ways I could. My grandma passed away 6 months after struggling with an infection that left her weak and helpless. Though we were never really close, except in proximity, she became one of my greatest regrets. I could have done more, I should have read the signs earlier that she was unwell...these thoughts haunted me for quite a while. The whole ordeal brought to light that the physically straining and emotionally draining care-giving task might revisit when my parents grew old. This scares me a lot. It scares me even more to think how financially-ready I must be for that day as my parents are not self-sufficient. Then there's my brother, who's still in school and won't really be ready to contribute until his NS is over.
Given that I've taken a not quite commonly-trodden career path of running a small business, more uncertainties behold. Of course I could always return to corporate work; not too difficult for a well-qualified, self-declared intelligent young woman. But that is not what I wish. I have my goals, and I long for the wings to fly them high. Surely reasons like my family background and life's constraints are not going to cripple me of taking these flights. Surely having come this far from a paltry start-up capital which I had to borrow from a friend would mean that I have a good chance of making it good.
Now if the above has painted a grey picture of my mental state, then allow me to dismiss it. Things could have been worse, like it is for many others who deserve a fair chance at a good life but are denied due to sheer circumstances. Besides, I'm not alone. My closest pals shoulder similar responsibilities and are doing their parts well. And despite the occasional grouses, I am afterall a born optimist, pressing on with my silly grins because the game is not over.
Things only seem really ominous when the realisation of what being the eldest means set in. Please don't read this as the complainy old-maid-to-be's unfounded worries. It's a true reflection of what I face and fear but have come to accept as life's true test of my tenacity and fortitude.
I was born to a small but complete family with mom and dad, and a younger brother whose inability to put on weight makes me really jealous! With the kind hands of destiny, my parents are blessed with ignorance. My dad has no concept whatsoever on what being responsible to a family means. But thank goodness, his looks (or lack-of) does not breed problems of extramarital affairs with sly mistresses breaking families up as seen on tv. His problem lies with him being a major sponsor of the fodder they feed the horses at the turf club. He made no plans or savings for his retirement, leaves me with the responsibility of worrying about the bills and throws me with nonsensical demands that I'm better off ignoring them.
My mom has slightly better savings concept but squandered a large part of the money we gave her (behind my back) on X sets of stainless steel pots we don't need. She also made the mark and won the uncontested title of the "Notorious Tigeress" having quarelled with all relatives that she could possibly disagree with.
All that said, I truly do care about my family. I appreciate my mom for cooking the dinners and my dad for recycling used stamps so that I save heaps on postage at work. Picture perfect? Far from it. And this I learnt 2 years back when my grandma got very sick.
Since my mom is a housewife and my uncles and aunties not in Singapore, it became default that I undertake the duty of footing my grandma's hospitalisation bills and give her support in ways I could. My grandma passed away 6 months after struggling with an infection that left her weak and helpless. Though we were never really close, except in proximity, she became one of my greatest regrets. I could have done more, I should have read the signs earlier that she was unwell...these thoughts haunted me for quite a while. The whole ordeal brought to light that the physically straining and emotionally draining care-giving task might revisit when my parents grew old. This scares me a lot. It scares me even more to think how financially-ready I must be for that day as my parents are not self-sufficient. Then there's my brother, who's still in school and won't really be ready to contribute until his NS is over.
Given that I've taken a not quite commonly-trodden career path of running a small business, more uncertainties behold. Of course I could always return to corporate work; not too difficult for a well-qualified, self-declared intelligent young woman. But that is not what I wish. I have my goals, and I long for the wings to fly them high. Surely reasons like my family background and life's constraints are not going to cripple me of taking these flights. Surely having come this far from a paltry start-up capital which I had to borrow from a friend would mean that I have a good chance of making it good.
Now if the above has painted a grey picture of my mental state, then allow me to dismiss it. Things could have been worse, like it is for many others who deserve a fair chance at a good life but are denied due to sheer circumstances. Besides, I'm not alone. My closest pals shoulder similar responsibilities and are doing their parts well. And despite the occasional grouses, I am afterall a born optimist, pressing on with my silly grins because the game is not over.
Tuesday, March 22, 2005
Crescent Girls 4/1 Bravado Anniversary 10.5
Yeah! I finally got down to mass-emailing my CGS 4/1 class for the anniversary get-together. I'm copying the message here for those whom I still can't get in touch with, and for some weird reasons might chance upon my blog....hahaha....
------ Forwarded Message
From: Piya Chee
Date: Mon, 21 Mar 2005 23:20:24 +0800
To: CGS Class of 4/1 (1994)
Subject: CGS 4/1 Bravado Anniversary 10.5
hello gals, hello Mrs Selva!
how are all of you doing? hope you like my roaring greetings.
It's been a long long time. And nope, we haven't forgotten about the 10th Anniversary get-together, long over-due but we can still make it before the anniversary hits 11.
Why Anniversary 10.5 (read subject line again)? Just think! We graduated in December 1994; and that makes December 2004 the magical 10th year and since it's now 3 months past that, it should have been 10.25th Anniversary, but considering that 2 decimal place's a little clumsy, let's just call it the 10.5th Anniversary Bravado Reunion!
Get ready for it. And spread the message around to fellow ol' gals - this email should reach most of you but do me a little favour by checking the name list attached. The addresses may not be updated, so if you happen to know who's out of the loop, do help inform. There are some who're still out of touch - Jackie, Soumitra, Carroll, Choon Huay, to name a few - if you are in contact with them, pls help.
Here are the details
Date: Sat 2 Apr
Venue: Swenson's Holland Village
Meeting Time: 12.30pm (inside restaurant)
Pls rsvp via email or comments on this blog by 27 Mar 2005, so I can do necessary reservation. See you! Meanwhile, stay cool and funky!
Cheers!
Piya
p/s: watch your email for more updates nearer the day.
------ End of Forwarded Message
------ Forwarded Message
From: Piya Chee
Date: Mon, 21 Mar 2005 23:20:24 +0800
To: CGS Class of 4/1 (1994)
Subject: CGS 4/1 Bravado Anniversary 10.5
hello gals, hello Mrs Selva!
how are all of you doing? hope you like my roaring greetings.
It's been a long long time. And nope, we haven't forgotten about the 10th Anniversary get-together, long over-due but we can still make it before the anniversary hits 11.
Why Anniversary 10.5 (read subject line again)? Just think! We graduated in December 1994; and that makes December 2004 the magical 10th year and since it's now 3 months past that, it should have been 10.25th Anniversary, but considering that 2 decimal place's a little clumsy, let's just call it the 10.5th Anniversary Bravado Reunion!
Get ready for it. And spread the message around to fellow ol' gals - this email should reach most of you but do me a little favour by checking the name list attached. The addresses may not be updated, so if you happen to know who's out of the loop, do help inform. There are some who're still out of touch - Jackie, Soumitra, Carroll, Choon Huay, to name a few - if you are in contact with them, pls help.
Here are the details
Date: Sat 2 Apr
Venue: Swenson's Holland Village
Meeting Time: 12.30pm (inside restaurant)
Pls rsvp via email or comments on this blog by 27 Mar 2005, so I can do necessary reservation. See you! Meanwhile, stay cool and funky!
Cheers!
Piya
p/s: watch your email for more updates nearer the day.
------ End of Forwarded Message
Sunday, March 20, 2005
The Ink Them Action List 2005
Order order! Discipline discipline! Now that a quarter of the year is nearly over, it's really time for me to get things moving. Nothing much has progressed since the start of the year and I'm getting impatient with myself. Now it's time to translate "I think" to "I ink". Self-discipline is key or 3 years later I'll still be telling Jade that "I'll go for driving lessons soon" or to Choy I'll still be saying "I think I might be able to get a car a year from now". This is enough. I'm tired of status quo!
THE 'INK THEM ' ACTION LIST 2005!!!
(1) Lose extra fats - see I used to look quite slim, but quite pimply. The spots are long gone, but the fats come strong. I should be ideally weighing around 58kg. Work out is a must and I finally got my butts moving today to Mount Faber. So I'm off to Mount Faber once every weekend, and when I can, go for slow jogs every evening!
(2) Learn a new skill - I'm not a proponent of government agenda but I'm serious about self-improvement. This May, I shall take up a Dreamweaver course.
(3) Spread the words about Runway - For the show at Runway to run on, well and good, it's time for serious marketing. Slated to start in March, marketing plans have been postponed time and again as we were constantly bogged down by what I call the trivial neccessities. In April, marketing action must materialise or all the big plans I've dreamt of so much will once again come to nought. *scary....*
(4) Learn driving - this depends on several factors but hopefully I won't need to postpone it any time later than this year.
(5) Ok, I need to think about the last one on this list. Meanwhile, the first 4 is enough to keep me busy for the next quarter at least.
THE 'INK THEM ' ACTION LIST 2005!!!
(1) Lose extra fats - see I used to look quite slim, but quite pimply. The spots are long gone, but the fats come strong. I should be ideally weighing around 58kg. Work out is a must and I finally got my butts moving today to Mount Faber. So I'm off to Mount Faber once every weekend, and when I can, go for slow jogs every evening!
(2) Learn a new skill - I'm not a proponent of government agenda but I'm serious about self-improvement. This May, I shall take up a Dreamweaver course.
(3) Spread the words about Runway - For the show at Runway to run on, well and good, it's time for serious marketing. Slated to start in March, marketing plans have been postponed time and again as we were constantly bogged down by what I call the trivial neccessities. In April, marketing action must materialise or all the big plans I've dreamt of so much will once again come to nought. *scary....*
(4) Learn driving - this depends on several factors but hopefully I won't need to postpone it any time later than this year.
(5) Ok, I need to think about the last one on this list. Meanwhile, the first 4 is enough to keep me busy for the next quarter at least.
Sunday, March 13, 2005
Father and son
I was at Great World City earlier this afternoon...together with XY who was looking desperately for a pair of black shoes to buy. Not much luck with shoes but I chanced upon a heart-warming incident at Hush Puppies which I promise to blog.
An old grand-daddy saw this pair of comfort shoes he liked at Hush Puppies which I think cost around $40. His son (in his 40s) was about to get the shoes but old grand-daddy decided not to cos it's too expensive. The son got round to the salesguy (apparently scheming some ploy), and I overheard this conversation exchange:
Son: Dad you like this pair right? Let's get it. It's cheaper than $40, they will give us discount. (Turning to salesguy) Right?
Salesguy: (in his goondoo smile and really can't-act-for-nuts-sake expression) Yes yes, it's on offer now.
Grand-daddy: No, you don't bluff me.... It's ok, I don't want the shoes.
Son: It's ok dad. Let's get the shoes.
Grand-daddy did not agree right away and wanted to leave. It was only with much persuasion and conviction that the shoes were indeed on offer that the grand-daddy finally ok'd the purchase.
Of cos, there's no further discount on the $40 shoes but the shoes look very affordable to the son whose income level seems comfortable. Still, the shoes must have been really expensive. Love makes it priceless.
An old grand-daddy saw this pair of comfort shoes he liked at Hush Puppies which I think cost around $40. His son (in his 40s) was about to get the shoes but old grand-daddy decided not to cos it's too expensive. The son got round to the salesguy (apparently scheming some ploy), and I overheard this conversation exchange:
Son: Dad you like this pair right? Let's get it. It's cheaper than $40, they will give us discount. (Turning to salesguy) Right?
Salesguy: (in his goondoo smile and really can't-act-for-nuts-sake expression) Yes yes, it's on offer now.
Grand-daddy: No, you don't bluff me.... It's ok, I don't want the shoes.
Son: It's ok dad. Let's get the shoes.
Grand-daddy did not agree right away and wanted to leave. It was only with much persuasion and conviction that the shoes were indeed on offer that the grand-daddy finally ok'd the purchase.
Of cos, there's no further discount on the $40 shoes but the shoes look very affordable to the son whose income level seems comfortable. Still, the shoes must have been really expensive. Love makes it priceless.
Sunday, March 06, 2005
Sensory Overload
Oh no. I'm down with sensory overload. The symptoms are telling. The sleep was light, with images flashing across my subconcious throughout the wee hours. I was in a drifty mental state when I woke up this morning. And I was having aches - those not of physical strain but more of a certain unrest within.
So how do you catch sensory overload? When you engage your mind in hyper-activity by opening a floodgate of sensory feeds. The Fish Leong concert did it. And 2 chapters of Howl's Moving Castle just before I dozed off unleashed busy flickers of imagery. First it was music, cheering and claps. Then there were the magical transposition through dimensions and space, not unlike the fascinating charm of the moving castle.
Hopefully, tonight's Apprentice might undo these all. That's why I need routine - to restore order once in a while.
So how do you catch sensory overload? When you engage your mind in hyper-activity by opening a floodgate of sensory feeds. The Fish Leong concert did it. And 2 chapters of Howl's Moving Castle just before I dozed off unleashed busy flickers of imagery. First it was music, cheering and claps. Then there were the magical transposition through dimensions and space, not unlike the fascinating charm of the moving castle.
Hopefully, tonight's Apprentice might undo these all. That's why I need routine - to restore order once in a while.
Wednesday, March 02, 2005
iSpeak
I'm getting iFatigue. The i-brands are sprouting out everywhere, most probably following the hugely successful branding of the iMac, iPod, iTunes etc.
But copycat branding ain't too cool. Now I think twice about getting an iSqueeze and won't even think of drinking iSport. Even i, robots isn't too great a movie.
iSigh.
But copycat branding ain't too cool. Now I think twice about getting an iSqueeze and won't even think of drinking iSport. Even i, robots isn't too great a movie.
iSigh.
Saturday, February 26, 2005
Who's Watching This Space?
Who's reading my blog? Other than HM who blogs fervently?
No one's watching sounds good. At least this is my private space in a public domain. The thought of someone reading some very private thoughts sound scary, especially when I put up something that I may come to regret.
By the way, weekend mornings look like good time to blog for me - no mad rush to work, no worries of phonecalls, no one to vie using the computer with me.
No one's watching sounds good. At least this is my private space in a public domain. The thought of someone reading some very private thoughts sound scary, especially when I put up something that I may come to regret.
By the way, weekend mornings look like good time to blog for me - no mad rush to work, no worries of phonecalls, no one to vie using the computer with me.
PC's Theory
HM and I had a reunion with 2 boys who worked with us back in the "Supradyn" days. The crappy one's still crappy; the quiet one's still very quiet...ah...how comforting to know that not all things change in a snap.
I spout some nonsense, as usual, but occasionally it came out quite wise. I was trying to introduce CH to J, and J was trying to find out how's CH like. I said this to J,
"Getting to know someone is like writing on a paper. A blank sheet gives you room to fill up the space with your imagination, a crowded piece limits your thoughts. Get to know this person with no pre-conceived impression and you'll find the friendship building more interesting"
How...er...philosophical?! :D
I spout some nonsense, as usual, but occasionally it came out quite wise. I was trying to introduce CH to J, and J was trying to find out how's CH like. I said this to J,
"Getting to know someone is like writing on a paper. A blank sheet gives you room to fill up the space with your imagination, a crowded piece limits your thoughts. Get to know this person with no pre-conceived impression and you'll find the friendship building more interesting"
How...er...philosophical?! :D
Picks / Priorities of the Week
Movie to watch: Lemony Snicket - A Series of Unfortunate Events
CDs to listen: Best of HOCC, Kenji, Twins
VCD to watch: Faye in Concert
Concert to look forward: Fish Leong!
Housework to do: Tidy up the wardrobe
Things to buy: Jeans, work garb + what worn beneath
Work to complete: Runway Website and Brochure
Dessert to crave for: Gelato at Mediya supermarket
Activity to coordinate: the 4/1 reunion
Phonecall to avoid: code Y and T
Gadget to fix: my Cutie hard-disk
p.s. it's finally raining as I was blogging this...
CDs to listen: Best of HOCC, Kenji, Twins
VCD to watch: Faye in Concert
Concert to look forward: Fish Leong!
Housework to do: Tidy up the wardrobe
Things to buy: Jeans, work garb + what worn beneath
Work to complete: Runway Website and Brochure
Dessert to crave for: Gelato at Mediya supermarket
Activity to coordinate: the 4/1 reunion
Phonecall to avoid: code Y and T
Gadget to fix: my Cutie hard-disk
p.s. it's finally raining as I was blogging this...
Saturday, February 19, 2005
Taipei Recommended: Day 4 - 6
Day 4
As we set off for Yangmingshan on Day 4 morning, we attempted to find breakfast at Shilin. It's amazing to see how Shilin shopping area transform to a wet market by day! Anyway, we had such hard time finding food until we entered a small lane where we had simple but ok noodles (Taipei's noodles are good in general). XY and I are smitten by 雪菜, which we initially mistook as酸菜and bought the wrong vege home! The 雪菜makes noodles tastier.
After our nature hike, we went to Starbucks at the foot of Yangmingshan. I'm not exaggerating but I had the best latte ever here! Never knew starbucks' this good until now. The friendly service certainly warms us too.
When we enroute back to Shilin to get back to Ximending, we had 生煎包. Nice leh... Back in Ximending, we had 阿宗面线. My vocabulary's running dry, somebody pls provide synonyms for "thumbs-up", "superb", "fantastic"!
Eating noodles at street stall in Shilin by day
Day 5
Not much food update on this concert day. We had lots of junk (but nice) food. In the morning, HM and I lost JW and XY but found this delicious crepe (可丽饼)prepared by this really "dedicated" uncle. We call it the 细心, 用心crepe.
XY, HM and me set off for CKS Memorial Hall and chanced upon 南门 market where we got guava (HM), and me uncooked noodles (one of my best buys)!
As for the concert, it does not do justice just describing how big time it rocks. It's once-in-a-lifetime experience for myself, and it's something that is best understood, shared and felt by my fellow travel comrades.
After the concert, we had supper at 师大夜市. We had 当归排骨,膳鱼炒面,三鲜炒面. We then had a long stroll till 2am, popped by 7-11 to get ice cream, drinks and pudding, before we hop on a cab. I really enjoyed this nite :)
Day 6
Our last day in Taipei. For breakfast, we had 红油抄手(wan tan in chilli oil), 麻浆面(noodles in peanut stock) and 甜不辣 (this is not tempura. it's "yong tau fu" in specially prepared soup).
Lunch was on Alice's (HM's Taiwan counterpart) house. It's Hong Kong style dim sum which is not as good as dim sum in hong kong but the cuttlefish was really huge and crunchy!
----------------
Go Taiwan lar.... The culture's interesting. The people can get really mushy and emotional, very open with their feelings. But they are also very friendly and helpful in general.
Taipei does not offer the most breathtaking vistas but it has nature hike amid urban scape, and the world's tallest building Taipei 101 which is open to public to access 101th Floor from 19 Jan 2005. The haphazard city development is also interesting in itself.
Some shops not to be missed are: Eslite (诚品) 24hour bookshop in Zhongxiao (which we totally missed because of time constraint but at least we visited one of the smaller shops), Ximending area (pls leave at least 1 full day for this area), Rose Records, 7-11 :D and 五分埔Wholesale Centre - lots of young fashion (the price not too wholesale though).
As we set off for Yangmingshan on Day 4 morning, we attempted to find breakfast at Shilin. It's amazing to see how Shilin shopping area transform to a wet market by day! Anyway, we had such hard time finding food until we entered a small lane where we had simple but ok noodles (Taipei's noodles are good in general). XY and I are smitten by 雪菜, which we initially mistook as酸菜and bought the wrong vege home! The 雪菜makes noodles tastier.
After our nature hike, we went to Starbucks at the foot of Yangmingshan. I'm not exaggerating but I had the best latte ever here! Never knew starbucks' this good until now. The friendly service certainly warms us too.
When we enroute back to Shilin to get back to Ximending, we had 生煎包. Nice leh... Back in Ximending, we had 阿宗面线. My vocabulary's running dry, somebody pls provide synonyms for "thumbs-up", "superb", "fantastic"!
Eating noodles at street stall in Shilin by day
Day 5
Not much food update on this concert day. We had lots of junk (but nice) food. In the morning, HM and I lost JW and XY but found this delicious crepe (可丽饼)prepared by this really "dedicated" uncle. We call it the 细心, 用心crepe.
XY, HM and me set off for CKS Memorial Hall and chanced upon 南门 market where we got guava (HM), and me uncooked noodles (one of my best buys)!
As for the concert, it does not do justice just describing how big time it rocks. It's once-in-a-lifetime experience for myself, and it's something that is best understood, shared and felt by my fellow travel comrades.
After the concert, we had supper at 师大夜市. We had 当归排骨,膳鱼炒面,三鲜炒面. We then had a long stroll till 2am, popped by 7-11 to get ice cream, drinks and pudding, before we hop on a cab. I really enjoyed this nite :)
Day 6
Our last day in Taipei. For breakfast, we had 红油抄手(wan tan in chilli oil), 麻浆面(noodles in peanut stock) and 甜不辣 (this is not tempura. it's "yong tau fu" in specially prepared soup).
Lunch was on Alice's (HM's Taiwan counterpart) house. It's Hong Kong style dim sum which is not as good as dim sum in hong kong but the cuttlefish was really huge and crunchy!
----------------
Go Taiwan lar.... The culture's interesting. The people can get really mushy and emotional, very open with their feelings. But they are also very friendly and helpful in general.
Taipei does not offer the most breathtaking vistas but it has nature hike amid urban scape, and the world's tallest building Taipei 101 which is open to public to access 101th Floor from 19 Jan 2005. The haphazard city development is also interesting in itself.
Some shops not to be missed are: Eslite (诚品) 24hour bookshop in Zhongxiao (which we totally missed because of time constraint but at least we visited one of the smaller shops), Ximending area (pls leave at least 1 full day for this area), Rose Records, 7-11 :D and 五分埔Wholesale Centre - lots of young fashion (the price not too wholesale though).
Taipei Recommended
What We Ate
Day 1
Our tummy almost burst from eating 飞天麻辣锅. But it was really good, many notches above what you get in Singapore (so said XY who had tried 麻辣锅 both here and in Taipei).
For supper (yes we had supper after that dinner), we had 永和豆浆 (the same one in Geylang). The brown rice 浆 was something different and good.
Day 2
On day 2, we concentrated on the City Hall and Zhongxiao areas. Tried MacDonald's McRib (it's pork) and had milkshake for lunch. For dinner, it was a charcoal-grilled cum mini steamboat buffet @ 春喜. My face was roasted red like 关公. Variety available for grilling is fantastic!
Day 3
Skipped breakfast in hotel and we bought 饭团from a street stall near the hotel. Oooo....such simple dish but really flavoursome with pork floss, omelette and "cai-por" (菜脯). The accompanying 蛋饼was great as well.
At 淡水, we got quite a lot of native goodies like 铁蛋, mua-chee, taiwan jelly....I love them all and only regret not buying more.
At night, we went to 士林夜市for the XL chicken cutlet, 堂本刚cream puff, and a few other local snacks. A bit disappointing. 士林has become quite commercialised that it doesn't offer as "authentic" local flavours (cream ouff was really good though). Try 饶河夜市 if you can. We heard it's much much better.
Cream Puff
Day 1
Our tummy almost burst from eating 飞天麻辣锅. But it was really good, many notches above what you get in Singapore (so said XY who had tried 麻辣锅 both here and in Taipei).
For supper (yes we had supper after that dinner), we had 永和豆浆 (the same one in Geylang). The brown rice 浆 was something different and good.
Day 2
On day 2, we concentrated on the City Hall and Zhongxiao areas. Tried MacDonald's McRib (it's pork) and had milkshake for lunch. For dinner, it was a charcoal-grilled cum mini steamboat buffet @ 春喜. My face was roasted red like 关公. Variety available for grilling is fantastic!
Day 3
Skipped breakfast in hotel and we bought 饭团from a street stall near the hotel. Oooo....such simple dish but really flavoursome with pork floss, omelette and "cai-por" (菜脯). The accompanying 蛋饼was great as well.
At 淡水, we got quite a lot of native goodies like 铁蛋, mua-chee, taiwan jelly....I love them all and only regret not buying more.
At night, we went to 士林夜市for the XL chicken cutlet, 堂本刚cream puff, and a few other local snacks. A bit disappointing. 士林has become quite commercialised that it doesn't offer as "authentic" local flavours (cream ouff was really good though). Try 饶河夜市 if you can. We heard it's much much better.
Cream Puff
Taipei Dream Comes True
Dedicated to awesome fellow travel comrades - HM, XY, JW who made this trip even more memorable.
When: 4 Jan to 9 Jan 2005
Trigger: MayDay Concert on 8 Jan 2005
Season: Winter - chilly, breezy
HM has captured a nice (not-too-lengthy) account of what we did, ate and experienced in her blog. I shall take on the angle of sharing some Taipei Recommended for you people out there who might be considering Taipei as the next travel destination!
Pre-trip preparation
Airline - Jetstar Asia is now the only budget airline offering flights to Taipei. Superb service! No, don't put it on the same benchmark as SIA. What we mean superb is really the sincere friendliness of the crew and the personalised conversations they have for different customers.
Travel agent - We did our bookings free-and-easy style, without signing up any package. For hotel, we got Megaline (@ People's Park Centre) tel - 6532 7709 to do it for us. Cranky uncle but nice. Good price to match. Even offered us his self-compiled map and travel tips...where can find such nice travel agent?
Hotel - Unless you've got a very generous budget, else, consider Rainbow Hotel, right smacked at the heart of happening Ximending. Strategic spot too for all those who are interested to catch celebrities. Mini concerts / Autography sessions are always held right outside the hotel. Best part - good rates and spacious rooms.
Rainbow Hotel
Itinerary - We had a very thorough itinerary planned prior to the trip + contingency plans too. The Taipei MRT Map is one of the best that you should pick up upon arrival at the airport. It provides some very good tips on what's to see each station's vincinity.
Taipei Recommended
Food
You can never go hungry in this city. How can when there's so many yummy street stalls, food shops every where? And the ubiqutous 7-eleven offers so many interesting knick-knacks. Try the ice-cream, pudding, snacks and a lot more.
When: 4 Jan to 9 Jan 2005
Trigger: MayDay Concert on 8 Jan 2005
Season: Winter - chilly, breezy
HM has captured a nice (not-too-lengthy) account of what we did, ate and experienced in her blog. I shall take on the angle of sharing some Taipei Recommended for you people out there who might be considering Taipei as the next travel destination!
Pre-trip preparation
Airline - Jetstar Asia is now the only budget airline offering flights to Taipei. Superb service! No, don't put it on the same benchmark as SIA. What we mean superb is really the sincere friendliness of the crew and the personalised conversations they have for different customers.
Travel agent - We did our bookings free-and-easy style, without signing up any package. For hotel, we got Megaline (@ People's Park Centre) tel - 6532 7709 to do it for us. Cranky uncle but nice. Good price to match. Even offered us his self-compiled map and travel tips...where can find such nice travel agent?
Hotel - Unless you've got a very generous budget, else, consider Rainbow Hotel, right smacked at the heart of happening Ximending. Strategic spot too for all those who are interested to catch celebrities. Mini concerts / Autography sessions are always held right outside the hotel. Best part - good rates and spacious rooms.
Rainbow Hotel
Itinerary - We had a very thorough itinerary planned prior to the trip + contingency plans too. The Taipei MRT Map is one of the best that you should pick up upon arrival at the airport. It provides some very good tips on what's to see each station's vincinity.
Taipei Recommended
Food
You can never go hungry in this city. How can when there's so many yummy street stalls, food shops every where? And the ubiqutous 7-eleven offers so many interesting knick-knacks. Try the ice-cream, pudding, snacks and a lot more.
Shut Up...
If you wonder why I did, expressed, said, acted a certain way, it's simply because of how I experienced my situation and my perception of reality at the point of time or simply because of my idiosyncracies. If you haven't been with me at that situation, did not understand what happen, and for that matter, does not know me well at all, then please DO NOT CRITICISE, DO NOT ASSUME, DO NOT JUDGE. Don't act as if you know best. Because you don't.
In exchange, I stay away from you and proclaim our worlds are apart.
In exchange, I stay away from you and proclaim our worlds are apart.
Thursday, February 10, 2005
Consumer Heroism!
My friend reminded me that the complaints and compliments I've written make fun content for my blog. Some interesting stuff here. Bad service irks me. It tells so much about the work attitude, which tells so much about one's personality. I'm not complainy. I only air what I feel is just (which maybe unjust afterall from the receiving party's viewpoint...hahaha).
Here's one case about a delayed flight. I was stuck in the airport for more than 5 hours and the slipshod management by the airline staff was utter disppointment! Read my first email, and the subsequent exchanges.
*Real identities are protected by use of alias XXX.
-----Original Message-----
From: Piya Chee [mailto:]
Sent: Saturday, July 05, 2003 1:22 PM
To: XXX
Cc: XXX
Subject: Delay of Flight GA841
Importance: High
XXX
Sales Manager
Garuda Indonesia
Dear Ms Ng
DELAY OF FLIGHT GA841 ON 1 JULY 2003
I would like to express my grave displeasure over the delayed flight GA841 to Bali on 1 July 2003. It was the single incident that marred our holiday experience in Bali.
Initially scheduled to fly at 1825h, the flight was delayed for more than 5 hours. This disruption to my planned itinerary resulted in much inconveniences, the upset of rest among many. We had to make coordination to ensure that our transfer from Denpasar Airport to the hotel was not missed. Spending several hours at the airport waiting aimlessly was no fun. We checked into the hotel only at the wee hours of 3.30am on 2 July 2003. The lack of sleep inevitably caused much exhaustion and less enjoyment as we embarked on our tour around Bali in the hours that followed.
The way Garuda handled the situation of the flight delay was disappointing. We were informed of the delay only some time after the scheduled take-off time despite several enquiries. Annoucements were not properly communicated to us and many of the passengers had to ask around to find out the arrangements in line. If anything, the free dinner arranged by your airline was not what we were after; hunger pangs was not priority for those who seek a smooth holiday.
I would like to appeal for a compensation over the frustrations that we faced in choosing a short-changed flight experience with Garuda, for myself, my mother (XXX) and friend (XXX) who were with me. Above all, speaking from the point of view of a communication practitioner, Garuda needs to strengthen its ability in handling unforeseen circumstances such as this - it makes or breaks Garada as a reliable airline brand.
Thank you for your kind attention. I look forward to your favourable reply as soon as possible.
Regards
Piya Chee
cc XXX
-----Original Message-----
From: Sales Secretary
Sent: Monday, July 07, 2003 11:06 AM
To: Piya Chee
Cc: XXX
Subject: GA841/1 Jul
Dear Ms Chee,
We acknowledged your e-mail dated on 5 Jul regarding the flight delay on GA841/1Jul.
We will investigate the matter and will revert back to you upon receipt of the investigation results.
We would like to apologise for the inconvenience caused.
Best Regards,
XXX
Sales Secretary
GARUDA INDONESIA
101 Thomson Rd
#12-03 United Square
Singapore 307591
Airline finally replied, after a very careful 1 week investigation. And we countered (see [WE SAY]) on those weak, unconvincing excuses.
-----Original Message-----
From: Sales Secretary
Sent: Monday, July 14, 2003 11:45 AM
To: Piya Chee; XXX
Subject: Re: GA841/1 Jul
Dear Piya/XXX,
Further to my email dated 7Jul. We are please to advise you the outcome of our investigation as follows:
1. GA841/1Jul was delayed due to technical problems and the aircraft will be grounded.
[WE SAY] point understood and accepted.
2. Announcement was made through the PA system to inform all passenger of the delay and arrangements were made to transfer pax on flights GA831 & GA833 to Dps via Jkt.
[WE SAY] Communication/announcement was not prompt - there was no initiative to inform the guest of the happening until your staff was asked. Even then, the reasons for delay was given much later, after much pressing and inquiry from the affected passengers.
3. At 1830hr, we received instruction from our Jkt office that another aircraft will replaced the grounded aircraft. The replacement aircraft will arrive into Sin at 2300hrs and schedule to depart to Dps at 2400hrs.
[WE SAY] While you received instructions from Jkt office at 1830hr, we only receive announcement at around 1900hr, a half-hour delay which is unpardonable, given that the flight was supposed to take off at 1825hr.
4. Pax were informed to proceed to cafeteria for dinner.
5. However, pax were given options to travel on GA831 via Jkt which depart at 1840 or travel on the following morning at 0745 with GA823 via Jkt.
[WE SAY] These options are not attractive nor reasonable! I absolutely do not recall having these options offered. Through the "grapevine" via other passengers (and not through the PA system), we were told that we might have the option of travelling on Merpati or depart the following day at 1825 via Garuda. Besides, how could we have been offered to travel on GA 831 which depart at 1840 when we were only 'formally' informed of the delay past the said time?
6. Apology letter was given to all pax at the departure gate.
[WE SAY] apology letters were NOT given to all pax. I actually went up to the counter to ask for an explanation letter detailing the delay before a letter was copied to all passengers. Your colleague at the counter merely asked who require the letter, expecting us to walk up to the counter to collect the letters ourselves, which was very unprofessional. The annoucement (though not verbatim) was "for those who need the letter on the delay, please collect from the counter"
Reference to International Airline regulations, we regret to inform you that we are unable to compensate. Please refer to the conditions stipulated in all air ticket under point 9.
[Quote] Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in the timetable or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice. [Unquote]
It is unfortunate that the flight was delayed however, we sure that you understand that the safety of all passenger is our outmost concern and cannot be compromised.
[WE SAY] While I understand and appreciate that passenger safety supercedes all aspects of customer service/satisfaction, I do expect professional 'issue' management from Garuda.
We hope the above explanation is clear in explaining the circumstances surrounding that day which is inevitable and we truly apologise for any inconvenience caused.
Assuring you of our continued service, we remain.
[WE SAY] Ha! Archiac, standard template reply worthy of a grand burial in the tomb of "TOP 10 REPLIES TO COMPLAINTS MISTAKES".
Thank you
Best Regards
XXX
My FINAL REPLY
-----Original Message-----
From: Piya Chee
Sent: Tuesday, July 15, 2003 9:29 PM
To: 'Sales Secretary'
Cc: XXX
Subject: RE: GA841/1 Jul
Dear XXX
Your reply on behalf of Garuda was utterly disappointing. While I know replying this email will be a lost cause, I would like to make our stand clear:
Firstly, clarification on point 5:
"However, pax were given options to travel on GA831 via Jkt which depart at 1840 or travel on the following morning at 0745 with GA823 via Jkt."
I absolutely do not recall having these options offered. Through the "grapevine" via other passengers (and not through the PA system), we were told that we might have the option of travelling on Merpati or depart the following day at 1825 via Garuda. Besides, how could we have been offered to travel on GA 831 which depart at 1840 when we were only 'formally' informed of the delay past the said time?
On point 6:
"6. Apology letter was given to all pax at the departure gate."
I actually went up to the counter to ask for an explanation letter detailing the delay before a letter was copied to all passengers. The annoucement (though not verbatim) was "for those who need the letter on the delay, please collect from the counter"
Since you were not on the grounds, I do not expect you or your supervisor to have first-hand account of the incident. Nevertheless, where your capacity allows, do air our views to the team. While I genuinely appreciate and understand your airline's response to safety requirements, your company needs to relook its service approach. And yes, Garuda is struck off my choice airline list, and most probably that of my close friends and relatives.
I rest my case.
--------------------
And on a last note,
I was pissed not because I didn't get any compensation. I was furious over the response, the way the matter was handled in absolute high-handed bureaucratic manners that make "idiocracies" an inevitable way of life. By the way, I'm over this long time ago.
On the other hand, a recent experience with Jetstar Asia was one of the most delightful flights I ever had. More on this in another entry.
Here's one case about a delayed flight. I was stuck in the airport for more than 5 hours and the slipshod management by the airline staff was utter disppointment! Read my first email, and the subsequent exchanges.
*Real identities are protected by use of alias XXX.
-----Original Message-----
From: Piya Chee [mailto:]
Sent: Saturday, July 05, 2003 1:22 PM
To: XXX
Cc: XXX
Subject: Delay of Flight GA841
Importance: High
XXX
Sales Manager
Garuda Indonesia
Dear Ms Ng
DELAY OF FLIGHT GA841 ON 1 JULY 2003
I would like to express my grave displeasure over the delayed flight GA841 to Bali on 1 July 2003. It was the single incident that marred our holiday experience in Bali.
Initially scheduled to fly at 1825h, the flight was delayed for more than 5 hours. This disruption to my planned itinerary resulted in much inconveniences, the upset of rest among many. We had to make coordination to ensure that our transfer from Denpasar Airport to the hotel was not missed. Spending several hours at the airport waiting aimlessly was no fun. We checked into the hotel only at the wee hours of 3.30am on 2 July 2003. The lack of sleep inevitably caused much exhaustion and less enjoyment as we embarked on our tour around Bali in the hours that followed.
The way Garuda handled the situation of the flight delay was disappointing. We were informed of the delay only some time after the scheduled take-off time despite several enquiries. Annoucements were not properly communicated to us and many of the passengers had to ask around to find out the arrangements in line. If anything, the free dinner arranged by your airline was not what we were after; hunger pangs was not priority for those who seek a smooth holiday.
I would like to appeal for a compensation over the frustrations that we faced in choosing a short-changed flight experience with Garuda, for myself, my mother (XXX) and friend (XXX) who were with me. Above all, speaking from the point of view of a communication practitioner, Garuda needs to strengthen its ability in handling unforeseen circumstances such as this - it makes or breaks Garada as a reliable airline brand.
Thank you for your kind attention. I look forward to your favourable reply as soon as possible.
Regards
Piya Chee
cc XXX
-----Original Message-----
From: Sales Secretary
Sent: Monday, July 07, 2003 11:06 AM
To: Piya Chee
Cc: XXX
Subject: GA841/1 Jul
Dear Ms Chee,
We acknowledged your e-mail dated on 5 Jul regarding the flight delay on GA841/1Jul.
We will investigate the matter and will revert back to you upon receipt of the investigation results.
We would like to apologise for the inconvenience caused.
Best Regards,
XXX
Sales Secretary
GARUDA INDONESIA
101 Thomson Rd
#12-03 United Square
Singapore 307591
Airline finally replied, after a very careful 1 week investigation. And we countered (see [WE SAY]) on those weak, unconvincing excuses.
-----Original Message-----
From: Sales Secretary
Sent: Monday, July 14, 2003 11:45 AM
To: Piya Chee; XXX
Subject: Re: GA841/1 Jul
Dear Piya/XXX,
Further to my email dated 7Jul. We are please to advise you the outcome of our investigation as follows:
1. GA841/1Jul was delayed due to technical problems and the aircraft will be grounded.
[WE SAY] point understood and accepted.
2. Announcement was made through the PA system to inform all passenger of the delay and arrangements were made to transfer pax on flights GA831 & GA833 to Dps via Jkt.
[WE SAY] Communication/announcement was not prompt - there was no initiative to inform the guest of the happening until your staff was asked. Even then, the reasons for delay was given much later, after much pressing and inquiry from the affected passengers.
3. At 1830hr, we received instruction from our Jkt office that another aircraft will replaced the grounded aircraft. The replacement aircraft will arrive into Sin at 2300hrs and schedule to depart to Dps at 2400hrs.
[WE SAY] While you received instructions from Jkt office at 1830hr, we only receive announcement at around 1900hr, a half-hour delay which is unpardonable, given that the flight was supposed to take off at 1825hr.
4. Pax were informed to proceed to cafeteria for dinner.
5. However, pax were given options to travel on GA831 via Jkt which depart at 1840 or travel on the following morning at 0745 with GA823 via Jkt.
[WE SAY] These options are not attractive nor reasonable! I absolutely do not recall having these options offered. Through the "grapevine" via other passengers (and not through the PA system), we were told that we might have the option of travelling on Merpati or depart the following day at 1825 via Garuda. Besides, how could we have been offered to travel on GA 831 which depart at 1840 when we were only 'formally' informed of the delay past the said time?
6. Apology letter was given to all pax at the departure gate.
[WE SAY] apology letters were NOT given to all pax. I actually went up to the counter to ask for an explanation letter detailing the delay before a letter was copied to all passengers. Your colleague at the counter merely asked who require the letter, expecting us to walk up to the counter to collect the letters ourselves, which was very unprofessional. The annoucement (though not verbatim) was "for those who need the letter on the delay, please collect from the counter"
Reference to International Airline regulations, we regret to inform you that we are unable to compensate. Please refer to the conditions stipulated in all air ticket under point 9.
[Quote] Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in the timetable or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice. [Unquote]
It is unfortunate that the flight was delayed however, we sure that you understand that the safety of all passenger is our outmost concern and cannot be compromised.
[WE SAY] While I understand and appreciate that passenger safety supercedes all aspects of customer service/satisfaction, I do expect professional 'issue' management from Garuda.
We hope the above explanation is clear in explaining the circumstances surrounding that day which is inevitable and we truly apologise for any inconvenience caused.
Assuring you of our continued service, we remain.
[WE SAY] Ha! Archiac, standard template reply worthy of a grand burial in the tomb of "TOP 10 REPLIES TO COMPLAINTS MISTAKES".
Thank you
Best Regards
XXX
My FINAL REPLY
-----Original Message-----
From: Piya Chee
Sent: Tuesday, July 15, 2003 9:29 PM
To: 'Sales Secretary'
Cc: XXX
Subject: RE: GA841/1 Jul
Dear XXX
Your reply on behalf of Garuda was utterly disappointing. While I know replying this email will be a lost cause, I would like to make our stand clear:
Firstly, clarification on point 5:
"However, pax were given options to travel on GA831 via Jkt which depart at 1840 or travel on the following morning at 0745 with GA823 via Jkt."
I absolutely do not recall having these options offered. Through the "grapevine" via other passengers (and not through the PA system), we were told that we might have the option of travelling on Merpati or depart the following day at 1825 via Garuda. Besides, how could we have been offered to travel on GA 831 which depart at 1840 when we were only 'formally' informed of the delay past the said time?
On point 6:
"6. Apology letter was given to all pax at the departure gate."
I actually went up to the counter to ask for an explanation letter detailing the delay before a letter was copied to all passengers. The annoucement (though not verbatim) was "for those who need the letter on the delay, please collect from the counter"
Since you were not on the grounds, I do not expect you or your supervisor to have first-hand account of the incident. Nevertheless, where your capacity allows, do air our views to the team. While I genuinely appreciate and understand your airline's response to safety requirements, your company needs to relook its service approach. And yes, Garuda is struck off my choice airline list, and most probably that of my close friends and relatives.
I rest my case.
--------------------
And on a last note,
I was pissed not because I didn't get any compensation. I was furious over the response, the way the matter was handled in absolute high-handed bureaucratic manners that make "idiocracies" an inevitable way of life. By the way, I'm over this long time ago.
On the other hand, a recent experience with Jetstar Asia was one of the most delightful flights I ever had. More on this in another entry.
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